Refund policy

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Refund Policy

At [Your Store Name], we strive to ensure that you are completely satisfied with your purchase. If you are not satisfied, we’re here to help. Please read our refund policy carefully.

Eligibility for Refunds

You may be eligible for a refund if:

You received a defective or damaged item.
The item is not as described or the wrong item was sent.
You request a refund within [X] days of receiving your order.

Non-Refundable Items

Certain items are non-refundable, including:

Personalized or customized products.
Items marked as final sale.
Health and hygiene products (e.g., beauty items, undergarments) if unsealed.

How to Request a Refund

To request a refund, please follow these steps:

Contact Us: Email our customer support team at [support@yourstore.com] within 3 days of receiving your order. Include your order number, a description of the issue, and any relevant photos.

Return Authorization: If your request is approved, we will provide you with a return authorization and instructions on how to return the item.

Return the Item: Ship the item back to us using a trackable shipping method. Return shipping costs are the responsibility of the customer unless the item is defective or an error was made on our part.

Refund Process

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed back to your original payment method within 5 business days. Please note that it may take additional time for your bank or credit card company to process the refund.

Exchanges

If you would like to exchange an item for the same item in a different size or colour, please follow the return process. You may need to place a new order for the desired item while we process your return.

Contact Us

If you have any questions or concerns regarding our refund policy, please reach out to us:

Email: [support@yourstore.com]
Phone: 1-800-123-4567

Thank you for choosing [Your Store Name]! We appreciate your business and are committed to providing you with quality products and excellent service.